Problem: “No video is displayed.”
- Security is set to high. Flash execution requires security medium/high or lower. Security settings can be adjusted through extra/internet options/privacy in your Internet Explorer browser”.
- The connection is broken: click on refresh (Internet Explorer: cntrl + f5), the images are again downloaded from the server.
- The server is overloaded: please try again later or the next day.
- The firewall does not accept streaming video: consult your helpdesk or change the preferences in your browser or firewall.
- The images are not available yet. It can take up to a couple of days after the event until the images are uploaded by RunnersTV. Please try again later.
- Flash is not (correctly) installed on your PC. Go to www.adobe.com to download the latest flash version.
If the solutions suggested above still don't work, it's also possible to order the images on DVD. To do so go back to the RunnersTV screen en click on the order link.
Problem: I cannot find the athlete I'm looking for in the video.
The images are classified by minute. Possibly you've passed the camera just after it started recording or the runner will pass the camera at the end of the recording. Please also check whether the name of the runner you are looking for is displayed below or next to the TV screen. If this is not the case the wrong runner was selected in the results of the event.
Question: “Is it possible to download the images to my PC?
The images are automatically downloaded to your PC after viewing them. However this is in Flash format. Where are they? Search for “*.flv”. Next search for files with a date in the name like e.g. 1432.flv. You can also order the images in a much better quality on DVD. To do so go back to the RunnersTV screen en click on the order link.
Problem: “The video stops halfway”
Probably the highest quality cannot be displayed because the connection is not good enough at that moment. After the video stops you can click on the play button to continue the video. When the images are displayed you can refresh the video in your browser (ctrl + F5 for Windows). Probably the images are now displayed in one go. If this is not the case there's probably no recording available of the moment you were waiting for.
Problem: “No tv-screen or an error message is displayed.”
Probably the latest version of Flash is not installed on your PC. Go to www.adobe.com to download and install the latest Flash version.
You can contact RunnersTV via the email address firstname.lastname@example.org
Diese Videos werden in HD-Qualität gestreamt. Wenn dein Video hängen bleibt, nicht geladen wird oder eine schlechte Wiedergabequalität hat, versuche bitte die folgenden Schritte zur Problembehandlung:
1. Schließe alle anderen Anwendungen bzw offenen Fenster.
2. Drücke auf Pause und lass das Video laden bis alle Ladebalken zu sehen sind. Versuche dann die Wiedergabe des Videos noch einmal.
3. Prüfe die Qualität deiner aktuellen Internetverbindung. HD-Video-Streaming erfordert eine Breitbandverbindung von mindestens 500+ Kbps für das beste Bilderlebnis.